By Daniel Zanetti
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These are my experiences at one seminar hotel that is truly worthy of the name. When I first consulted them on the subject of my seminar, they asked me exactly what the seminar was about, who would be participating, etc. Then they made a note of my wishes concerning furnishing and special equipment in the room, labels and nameplates, etc. The very next day, they emailed me a digital photograph of ‘my’ seminar room with the infrastructure and labels I had ordered. ’ I answer that it is exactly in accordance with my wishes, and the very next day, I get the confirmation of my booking in the post.
But there is one thing you could get me,’ I whisper to her. ’ she asks. ’ In my experience, a wastepaper basket is missing from seminar rooms just as frequently as an unwanted overhead projector is found there. Joe Friedmann’s amazing experiences 39 Amazingly good! One hotel specializing in catering for conferences and organized events offers an interactive room planner on its website home page. Clients can use it to plan events in the comfort of their own homes. It is user-friendly and functional.
A unique and distinctive brand. You will no longer need titles on your business card because your name will speak for itself. (I have never understood why so many people feel the need to point out what they do or who they are on their business cards. ) On your way to becoming the brand ‘Me’ it might be a good idea to ask yourself the following questions, and it would be nice if you could answer them all intuitively with a firm yes: ● If I were a waiter or waitress, would I like to be served by me?
Amaze Your Customers!: Creative Tips on Winning & Keeping Your Customers by Daniel Zanetti